🚀 Why This Role Stands Out
Own Real Impact
You’ll lead multiple Team Leaders, drive operational performance, and directly influence client success and revenue outcomes.
Be Part of a Growing Site
Katowice is a strategic Concentrix delivery hub, expanding across multilingual accounts—meaning visibility, progression, and real leadership scope.
International Environment
Work with global clients, cross-functional teams, and a diverse, high-performing workforce.
🌍 Why Relocate to Katowice?
Katowice is one of Poland’s fastest-growing business cities, especially in BPO, tech, and shared services.
- 🏙️ Modern & Dynamic – A rapidly evolving city with new offices, infrastructure, and investment
- 💰 Affordable Lifestyle – Lower cost of living vs Kraków/Warsaw with excellent quality of life
- ✈️ Well Connected – Easy access to major European hubs
- 🌳 Green & Liveable – Parks, lakes, and outdoor spaces nearby
- 🎭 Vibrant Culture – Events, music festivals, restaurants, and an international community
👉 It’s the perfect blend of career opportunity + lifestyle upgrade
🔑 What You’ll Be Responsible For
Operational Leadership
- Lead, coach, and develop Team Leaders and their teams to consistently exceed KPIs
- Drive a high-performance, accountable culture
Client & Commercial Ownership
- Own client relationships, business reviews, and strategic planning
- Translate SLAs into clear operational execution plans
Financial Performance
- Manage revenue, forecasting, and cost control (billable vs non-billable hours)
- Identify opportunities to improve efficiency and profitability
Performance & Delivery
- Oversee KPIs, attendance, quality, and productivity metrics
- Act proactively to resolve risks and maintain service excellence
Continuous Improvement
- Use data insights to optimize processes, improve delivery, and scale operations
👤 What We’re Looking For
- Proven experience as an Operations Manager / Senior Team Leader in BPO / Contact Centre
- Strong commercial acumen (revenue, forecasting, efficiency)
- Experience managing international / multilingual teams
- Ability to influence clients and senior stakeholders
- Strong coaching and leadership capability
- Analytical mindset with a focus on performance improvement
Languages
- German: C1–C2 or Italian – C1-C2
- English: B2–C1
💰️ What’s in It for You
- Competitive salary aligned to Ops leadership roles in Poland
- Relocation package (we support your move to Katowice)
- Private healthcare (Luxmed) + life insurance
- MyBenefit platform (lifestyle & flexible benefits)
- Free language classes
- Access to e-learning & leadership development programs
- Employee Assistance Program (wellbeing, financial, legal support)
- Stable full-time employment (employment contract)
🎯 Why Concentrix?
At Concentrix, we don’t just deliver services—we transform customer experience and build careers.
In Katowice, you’ll find:
- A growing, ambitious site with strong leadership support
- Real opportunities for career progression into senior leadership roles
- A culture focused on performance, development, and recognition
📩 Ready to Lead and Make an Impact?
If you’re looking for your next step in operational leadership within an international environment, and you’re open to relocating to one of Poland’s most exciting cities—we’d love to hear from you.
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