Network Operations Center Specialist

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

As a Network Operations Center Specialist,you will:

Validate the alert and escalate to appropriate IT technicians to have the issue investigated further.

• Resolve or escalate retail internet outage tickets, including engaging with internet service providers.
• Resolve or escalate corporate office and lab network outage tickets.
• Resolve or escalate Lab Management System (LMS) outage tickets.
• Respond to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring. This would include, but is not limited to:
  
  • Monitor and Restore primary or secondary internet connections in Meraki and Solarwinds
  • Monitor and Restore WAP connections in Meraki
  • Monitor and Restore traffic camera and security camera connections
  • Monitor environmental alerts for select locations
• Engage in other regular network troubleshooting activities and resolve network connectivity issues
• Maintain the accuracy and integrity of the network documentation in Confluence
• Update Meraki Firmware.
• Update Meraki node details in Meraki Dashboard
• Update Meraki node details in Solarwinds
• Install patches and updates on AWS and LMS Windows Servers
• Participate in NOC continuous improvement activities as requested
• Perform these duties in a flexible fashion
• Investigate issues, resolve problems, and communicate status.

Requirements:

• A degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field.
• Minimum of 1 year Network Operations Center experience with in-depth hands-on experience in managing switches, routers and firewalls.
• Knowledge in managing Meraki network solutions, including wireless (MR) and switching (MS)
• An understanding of the ITIL framework is a plus.
• Experience in creating, utilizing, and maintaining technical documentation. - Good English communication skills both verbal and written, are needed.
• Strong troubleshooting skills and experience with network monitoring tools such as solarwinds.
• Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.
• Knowledgeable on windows servers
• Able to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes. Plus the ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources.
• Able to work under pressure to meet deadlines, ability to adapt to change.
• Able to work well independently and in a team environment plus experience in administering and managing SolarWinds tools is needed.
• Must be familiar with industry-standard tools such as Wireshark in addition to a set of internal custom tools used in network management.
• Must also be accurate and have excellent attention to detail plus be amenable to working on shifting schedules.

Work schedule and work mode:

- Rotational shifts

- 5 days (onsite)

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .