Network Security Engineer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Network Security Engineer role with TaskUs:

Want to be part of a company that is changing the game for some of the world's most notable brands and disruptive companies? At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance, and we're proud to say that we have a talented and motivated team along for the ride. If you're looking for a new challenge or just want to be a part of something historic, join us. Let's change the way the world works!

The Network Security Engineer role is to provide operational support for the global TaskUs Network environment. The Network Security Engineer will provide proactive and reactive support for all network hardware, software, and communication links. The position of Network Security Engineer will report to the Senior Manager of Engineering and Implementations.

Key Responsibilities:

• Design and enforce SaaS security policies using Enterprise Browser solutions such as Island or Palo Alto Prisma Browser to prevent data leakage and ensure compliance.
• Provide support to Project or Demand Managers based on requirements to integrate a network setup.
• Complete Preventative Maintenance activities, such as code updates & equipment updates.
• Incident Management, Problem Management, Change Management & Capacity Management
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
• Security & Audit compliance
• Operational-related Moves, Adds, Changes, and Deletes (MACD)
• Adherence to Operational Standards
• Compliance with Engineering Design Standards and established operational processes
• Participate in the Development & Maintenance of operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts.
• Provide Root Cause Analysis for Network Events
• Other duties as assigned by management

Technical Skills

• Networking Technologies: DNS, DHCP, VPN, Network Security, IP Routing Protocols
• Cisco Networking Technologies: Routing & Switching, routing protocols (BGP, OSPF)
• Cisco Wireless
• Meraki Wireless
• Palo Alto Firewalls
• Enterprise Browsers (Island or Prisma)

Job Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5-7 years extensive experience in the support of Cisco Networking Technologies
• Strong technical, analytical, and interpersonal skills required
• Current PCNSA certification
• Practical Technical knowledge on Palo Alto Networking Technologies
• ITIL Ver. 3.0 or Ver. 4.0 preferred
• Ability to communicate in an understandable, polite and friendly manner, both written and verbal to both technical and non-technical audiences
• Strong organizational skills and ability to multitask in a fast-past working environment
• High level technology problem solving skills
• Standing and sitting for sustained periods of time, at least 25%
• Ability to travel up to 25% of the time

Education / Certifications:

• Bachelor's degree in MIS/Computer Science and/or relevant experience.

Work Location / Work Schedule / Travel:

• WFH - Shifting Rotational

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .