Operational Supervisor at Teleperformance

Exciting new opportunity in Dublin 2026!

Are you ready to kick-start your career and, with our support, unlock your full potential and become a successful Team Leader?

If you have experience in retail or sales, we want to hear from you! Your leadership skills, ability to work in fast-paced environments, and passion for delivering great experiences make you a great fit for this opportunity.

We’re looking for a dynamic and inspiring Team Leader to drive performance, innovation, and growth within a fast-paced environment. This role is perfect for someone who thrives on empowering people, solving complex challenges, and delivering impactful solutions on a global scale. You will lead a talented team, shape strategy, and collaborate across functions to create meaningful improvements for users and the business.

What You’ll Do

Inspire and empower your team by providing mentorship, coaching, and career development to help individuals reach their full potential.
Lead a high-performing team through exciting transformation, building strong analytical, problem-solving, and technical capabilities that drive scalable solutions.
Champion collaboration by managing a market-focused team while acting as a key cross-functional and global partner in areas of expertise.
Set ambitious team goals and work closely with direct reports to execute strategies, track progress, and celebrate success.
Drive impactful projects involving quantitative analysis, industry research, and strategic development alongside global cross-functional teams.
Turn data into action by uncovering valuable insights, shaping recommendations, and influencing strategic decisions.
Be the voice of the user, advocating for market needs and partnering with global teams to build innovative solutions that enhance the user experience.

What We’re Looking For

A strategic thinker who thrives in a complex, fast-moving environment.
Strong analytical and creative problem-solving skills with the ability to transform insights into meaningful action.
Proven people leadership experience (minimum 2 years managing teams).
Exceptional communication and collaboration skills.
Passion for creating outstanding user experiences and driving meaningful results.
BA/BS degree preferred.

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.