Operations Director I

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

 

• Set the direction and strategy for the organization.
• Set up goals and objectives for the company in line with the client's or project's requirements.
• Build and manage client relationships with both existing and new clients within or outside of the client's organization.
• Prepare and present project proposals to clients and new prospects to solicit business and negotiate new contract terms.
• Advise project teams on progress, problem solving, solution development, identification, and measurement of performance targets.
• Create and communicate standardized methods and approaches to all members of the organization for efficient project management processes.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

 

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Extensive experience of leading and managing large teams in operations environment
• Minimum 8+ years of working experience in the related field is required for this position.
• Proven ability to successfully manage people, processes, and technology.
• Ability to work in a process-driven, tight deadline, high demand transaction handling environment, as well as leading continuous improvement and business transformation projects.
• Strong communication, negotiation, conflict management and influencing skills across all levels with both internal and external audiences
• Excellent organizational, multi-tasking and time management skills with exceptional follow through discipline.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.