Oracle CC&B Functional Consultant

About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent-and innovation-led company with approximately 794,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and Al with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. 

Job Title: Oracle CC&B Functional Consultant
Job Family: Strategy & Consulting – Utilities
Career Level: Consultant / Manager
Location: Kuala Lumpur, Malaysia
Travel: As required

Job Description Summary

Accenture Strategy & Consulting is seeking an experienced Oracle CC&B Functional Consultant with strong end-to-end implementation experience across core utility processes. The role involves working closely with clients to design, configure, and implement Oracle CC&B solutions across customer management, billing, metering, and collections domains.

Key Responsibilities

Customer Information & Account Management:
- Design and implement customer, account, premise, and service agreement processes
- Configure move-in / move-out workflows
- Gather and document business requirements

Billing & Rate Management:
- Configure billing, rate structures, and bill determinants
- Handle complex billing scenarios including proration and adjustments
- Support SIT and UAT testing

Metering & Usage Integration:
- Integrate CC&B with Meter Data Management systems
- Configure usage transactions and service points
- Ensure accurate consumption processing

Payments, Collections & Financials:
- Configure payment processing and accounting rules
- Implement collections strategies and dunning processes
- Support integrations with ERP and payment systems

Implementation Experience

- Minimum 1–2 end-to-end Oracle CC&B implementations
- Experience in requirement gathering, solution design, configuration, testing, and go-live support
- Exposure to OUAF components and integration with MDM/ERP systems

Basic Qualifications

- Experience working in Agile or hybrid delivery models
- Strong understanding of utility business processes
- Ability to support testing and deployment activities

Preferred Qualifications

- Utilities domain experience (Electricity, Water, Gas)
- Exposure to C2M or migration programs
- Strong stakeholder management skills

Professional Skills

- Strong analytical and problem-solving skills
- Effective communication and client engagement
- Ability to work in global teams

Education

- Bachelor’s degree in relevant field
- MBA preferred

Internal Job Posting Blurb

Hiring Oracle CC&B Functional Consultants with proven end-to-end implementation experience across customer, billing, metering, and collections. Join Accenture Strategy & Consulting to deliver large-scale utilities transformation programs.

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. 

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.