CallCenterNinjaWant to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Partner Support Representative in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Partner Support Representative on our team, you will:
- Provide Basic SEO optimization recommendations KW gap analysis & partner onsite search recommendations
- Content auditing - 1st pass review of Online audit results. Quality checks & feedback to audit agency as required
- Highlighting key gaps on partner site and sharing partner level optimization report
- Content best practice sharing & training to partners
- Syndication partner onboarding process
- Bug identification/ ‘content gap’/delivery delay /feedback to internal teams
- Monitor use of etail toolkit execution & drive timely NPI execution
- 1st line support for content queries
- Local language translation checks on content and KW
- Track improvements and optimizations – provide ROI estimations
- Ratings & Reviews - map current landscape, best practice sharing
- Partner KPI dashboard review
- KPI, Performance analysis and optimization recommendations
- Follow up on KPI reporting from partners regarding digital marketing execution
- Track overall digital business plan execution as requested
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Are proficient or bilingual in Portuguese and Spanish plus advanced in English.
- Have good knowledge in IT and preferably storage environments
- Have a university degree in marketing, ecommerce, business administration preferred but other degrees will be considered
- Have 2+ years in eCommerce or digital content management
- Have excellent negotiation, management, and strong communication skills (verbal & written) including excellent presentation skills
- Have good computing literacy (Windows, Office, Excel etc.) (Required)
- Have SEO, SEM, CMS, eMerchandising, web analytics experience
- Drive to Work toward goal achievement using negotiation, teamwork/collaboration, motivation and time/work prioritization
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
- Full time (39h/week) permanent contract
- Schedule: Monday - Friday 09:00 - 18:00
- Base salary of 19,700 euros gross/year + up to 3,500 euros gross /year in bonus
- Great office location in Barcelona, with hybrid work model
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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