CallCenterNinja
Payroll & Benefits Supervisor
Location: Dublin, Ireland
Contract: full-time & permanent
Salary: DOE
Great benefits package
The Payroll and Benefits Supervisor is responsible for supervising the accurate, timely and compliant delivery of payroll and benefits administration for employees based in Ireland.
The role will initially oversee the outsourced Irish payroll service, ensuring payroll outputs from the external provider are accurate, fully validated and delivered in collaboration with our Offshore Payroll team, in line with agreed deadlines and statutory requirements. A key focus of the role will be supporting the transition of Irish payroll from an outsourced bureau model to an in-house payroll operation.
This position will play a critical role in ensuring a smooth migration, including process mapping, data validation, parallel payroll testing, control development, system readiness and post-implementation stabilisation
The role requires strong Irish payroll knowledge with recognised qualification, benefits administration experience, excellent attention to detail and the ability to work closely with HR, Finance, Reward, IT, external payroll providers and senior payroll leadership
Key Responsibilities and Accountabilities
Payroll Delivery and Supervision
Supervise the end-to-end Irish payroll process, ensuring employees are paid accurately and on time.
Manage payroll inputs, validations, approvals, reconciliations and final payroll sign-off.
Oversee payroll data including starters, leavers, salary changes, allowances, bonuses, overtime, absence, statutory payments, deductions and benefits.
Review gross-to-net calculations, payroll reports, variance reports and exception outputs.
Ensure accurate processing of PAYE, PRSI, USC, pension deductions, benefits in kind and other statutory or voluntary deductions.
Ensure payroll submissions and statutory reporting requirements are completed in line with Irish Revenue requirements.
Act as the first point of escalation for Irish payroll issues, queries and discrepancies.
Maintain payroll calendars, cut-off dates and processing timetables.
Ensure payroll documentation, approvals and audit evidence are retained appropriately.
Benefits Administration
Supervise the administration of Irish employee benefits, ensuring benefit changes are accurately reflected in payroll.
Manage payroll-related benefit inputs, deductions and adjustments.
Liaise with pension providers, benefit providers, brokers and internal Reward teams.
Support administration of benefits such as pensions, healthcare, life assurance, income protection, company car or car allowance, cycle-to-work, commuter schemes and other applicable benefits.
Ensure benefits are processed in line with company policy and Irish payroll/tax requirements.
Support annual benefit renewals, enrolment activity and employee communications.
Resolve employee benefits queries in a timely and professional manner.
Accurate and timely delivery of Irish payroll.
Strong management and oversight of the outsourced payroll provider during the transition period.
Successful support of the migration from outsourced payroll to in-house processing on Chris21.
Effective payroll controls, reconciliations and governance.
Accurate administration of Irish employee benefits.
Compliance with Irish payroll, tax, Revenue and statutory requirements.
Reduced payroll errors and improved first-time accuracy.
Timely resolution of employee payroll and benefits queries.
Clear payroll process documentation and standard operating procedures.
Improved efficiency, automation and process consistency.
Positive stakeholder experience across HR, Finance, Reward and employees.
Act with integrity, confidentiality and professionalism at all times.
Take ownership of Irish payroll and benefits accuracy, deadlines and service quality.
Build effective working relationships with internal teams and external providers.
Escalate risks, issues and control concerns promptly.
Maintain a strong customer service approach when supporting employees and stakeholders.
Demonstrate attention to detail and a high standard of payroll governance.
Support change positively, particularly during the transition to Chris21.
Contribute to a culture of continuous improvement, accountability and operational excellence.
Keep payroll knowledge current and apply best practice to daily activities.
Represent the payroll function professionally in meetings, projects and stakeholder discussions.
Main job requirements
Previous experience in Irish payroll processing or payroll supervision.
Strong understanding of Irish payroll legislation and payroll deductions including PAYE, PRSI and USC.
Experience working with outsourced payroll providers or payroll bureaus.
Experience reviewing payroll outputs, reports, reconciliations and variance analysis.
Experience administering or supporting employee benefits in Ireland.
Knowledge of benefit-in-kind processing and pension administration.
Strong knowledge of payroll controls, payroll governance and audit requirements.
Experience handling employee payroll and benefits queries.
Ability to manage payroll deadlines and competing priorities.
Experience working with HR, Finance and external providers.
Strong Irish payroll technical knowledge.
Excellent attention to detail and accuracy.
Strong analytical and reconciliation skills.
Ability to review complex payroll data and identify errors.
Strong organisational and time management skills.
Good understanding of payroll systems and payroll processes.
Confident working with payroll reports, spreadsheets and data validation.
Excellent communication and stakeholder management skills.
Ability to explain payroll and benefits matters clearly to employees and colleagues.
Strong problem-solving skills.
Ability to work under pressure and meet strict deadlines.
High level of confidentiality and discretion.
Continuous improvement mindset.
Ability to support change and system transition activity.
Strong customer service focus.
Strong understanding of payroll controls and governance.
Ability to identify payroll risks, control gaps and data inconsistencies.
Strong reconciliation and audit evidence preparation skills.
Control-focused mindset with high attention to accuracy and compliance.
Ability to follow and improve documented payroll processes and control procedures.
Technical Skills
An excellent understanding of general payroll procedures and statutory calculations is essential
Good understanding of salary sacrifice scheme to ensure compliance
Understanding and experience of company & autoenrollment pension schemes and their reconciliation and payment over.
Highly computer literate, especially Microsoft Excel
Good Level of numeracy
Demonstrates attention to detail and the desire to ensure quality in all aspects of work
Understands and maintains levels of confidentiality and integrity
Must have previous experience of payroll systems; CHRIS21 experience is an advantage but not essential
Experience supporting payroll system testing, parallel runs or payroll transformation projects is desirable.
Must have IPASS – Certification in Payroll Techniques Qualification.
Competencies and Specific Skills
Takes ownership and accountability
People focused
Achievement driven
Superior communication skills
Flexibility
Lives and breathes the company values
Self-motivated and can motivate others
Advanced levels of resilience and focus
Continuous improvement mindset
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