Professional Early Collections with Dutch and English – Bucharest, on site

Are you fluent in Dutch and confident in English? Do you possess strong negotiation and communication skills while joining a team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more?                                                                                  

Our new opportunity as a Professional Early Collections is made for you then.

                                                                          

🎯 About the Role                                                                              

• Role details

Location: Bucharest                                                             

Work model: On-site, from our modern office in Bucharest                                                                      

Employment type: Full-time                                                                           

Contract type: Permanent employment contract                                                                             

 

• What you will do

Objective of the Role 

The owner of the position stewards self-responsible under the business scope of the customers assigned to them. The aim is to minimize risks, failures and losses by considering and respecting all internal and external requirements.​ 

The focus of the Retail Collections department is loss mitigation through the negotiating with customer to reach a payment ​arrangement.  If payment arrangements are not possible the department is responsible for taking actions that reduces the potential ​credit loss for Daimler Financial Services.​​ 

 

Key Tasks

• Responsible for retail areas – Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements. ​ 

• Provide information on the breakdown of the outstanding amount as well as reviewing case details (returned debits, correction of banking details, etc.) 

• Support third parties in receivables management. 

• Negotiate and record payment agreements as well as identifying solutions to bridge temporary payment difficulties (payment, restructure, voluntary surrender). 

• Manage of incoming/outcoming emails, letters, faxes and payments allocations.​ 

                                                                          

🎯 What We’re Looking For                                                                                        

Must-have requirements                                                                              

• Advanced Dutch
• Medium English
• Good knowledge in the area of conflict management and customer interaction 
• Strong communication skills, flexibility, negotiation skills, and assertiveness 
• Teamwork skills as well as reliability and an independent working style 
• Call center experience preferred 

                                                                                         

Nice-to-have                                                                           

• Banking or commercial vocational training; additional qualifications are desirable 
• Initial experience in receivables management or customer service 

                                                                          

🎯 What We Offer                                                                                                                                                         

Compensation

• Competitive salary                                                                              
• Monthly performance bonus                                                                                        
• Private medical subscription
• EAP program (financial, psychological, personal development)
• Relaxing room - chair massage
• Fruits day
• Bookster membership (library)
• Social events (charity)
• Benefit platform (meal tickets, transportation, vouchers & discounts, gym membership, and many more)
• Referral bonuses (you can reach up to 5000 RON, depending on the campaign)
• Eyeglasses discount (> 6 months in the company)
• Easter/Christmas incentives (> 3 months in the company)
• Fidelity Bonus - for each extra year spent in the company
• Seniority bonus after 2/5/10 years in the company
• Free access to training courses 

                                                                           

Growth and environment                                                                              

Product knowledge training                                                                            

Real career growth opportunities within a global brand                                                                              

A supportive team culture and supportive managers                                                                                   

The chance to represent an international brand known for innovation and quality

An ESG-certified, people-centered and modern work environment                                                     

85% of our leaders started where you are                 

A workplace recognized as:

Employer of the Year - Romanian Business Services Forum & Awards 2026

Most Transformed Workplace - Romanian Business Services Forum & Awards 2025

Global Top 100 Inspiring Workplaces (2nd globally in 2025)

 

Proud of our awards:

Artificial Intelligence Excellence Award

Generative AI Product of the Year

Brandon Hall HCM Excellence Awards - recognizes talent management, learning, employee development and HR excellence

                                                                                                                                      

🎯 Why Join Us                                                                                    

What makes us different                                                                               

Build your career with a globally recognized leader                                                                                       

Work with products that improve everyday life at home                                                                              

Join a company where people stay because they grow and develop                                                    

Be part of a workplace that values learning, trust, and performance