CallCenterNinjaGeneral Project Management requires general business knowledge to plan, organize, and control resources, procedures, and timing for an administrative or business process including:
•Organizing project teams, assigning individual responsibilities, developing project schedules, and determining resource requirements
•Monitoring and reporting on the status of projects including cost, timing, and staffing
•Ensuring adherence to internal and external quality standards (e.g., International Standards Organization)
•Identifying/resolving obstacles to completing project on time and to budget
•May include work managing multiple, interrelated projects (including business transformation projects)
•On some projects, the work may include integrating vendor tasks into the project plan and tracking and reviewing vendor deliverables
Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters.
Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.