Quality Analyst

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

About the role:

We are seeking an experienced Quality Control/Checker professional to support and oversee financial crime compliance operations within a dynamic, high-growth crypto environment for a crypto client that is launching their compliance program.

This is a client-facing, player-coach role responsible for managing day-to-day operations across transaction monitoring, screening, and Travel Rule workflows. The role will initially support hands-on casework, including Level 1 alert reviews and Level 2 investigations— and transition into a program leader role focused on quality assurance, operational oversight, and stakeholder management.

Role and Key Responsibilities:

· Conduct quality reviews of investigative casework

· Apply QA/QC scoring methodologies aligned to regulatory expectations

· Identify trends, root causes, and areas for improvement

· Lead calibration sessions to ensure consistency across teams

· Partner closely with offshore delivery teams to ensure seamless operations

· Support workforce planning, forecasting, and capacity management

· Drive consistency in execution across global teams

· Support onboarding, training, and knowledge transfer initiatives

· Identify and implement process improvements across:

Transaction Monitoring

Screening

Travel Rule workflows

· Enhance operational efficiency, quality, and scalability

· Support transition and expansion of new workstreams

Key skills & knowledge:

· 5+ years of experience in financial crime compliance (FCC)

· Strong experience in crypto compliance (required), including:

Blockchain analytics investigations

Travel Rule compliance

· Strong understanding of AML/BSA regulatory frameworks

· Experience leading or supervising compliance operations teams

· Hands-on experience with transaction monitoring and investigations

· Strong written and verbal communication skills

· SLA adherence and operational efficiency

· Quality assurance scores and error reduction

· Effective escalation management

· Client satisfaction and stakeholder feedback

· Strong leadership and team management skills

· High attention to detail and quality standards

· Ability to manage multiple priorities in a fast-paced environment

· Strong analytical and investigative mindset

· Ability to balance hands-on execution with strategic oversight

Education – Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'