Quality Manager

#BeMore

 

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

 

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

 

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

 

• Accomplishes quality assurance and compliance with people objectives by recruiting, selecting, orienting, assigning, scheduling coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves quality assurance and compliance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
• Meets quality assurance and compliance financial objectives by estimating requirements; scheduling expenditures; analyzing variances; initiating corrective actions. 
• Develops quality assurance and compliance financial objectives by estimating requirements; scheduling expenditures; analyzing variancesl initiating corrective actions. 
• Develops quality assurance and compliance financial objectives by estimating requirements; scheduling expenditures; analyzing variancesl initiating corrective actions.
• Develops quality assurance and compliance plans by conducting risk analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

 

• Candidate must possess at least a  Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Minimum of at least 12 months experience with Order to Cash, Order Management, Operations
• At least 1 year BPO / Call Center experience
• Minimum of 3 years on a Managerial / Supervisory capacity
• Expertise with QA and Compliance processes, definition documents and scoring guidelines
• Willing to work 100% onsite & flexible with work schedule. 
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

 

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

 

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

 

Visit www.tdcx.com for more info.