About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values are:
- Creativity: Make it simple, lead the change.
- Commitment: Aim for better, impact for the good.
- Connection: Share experiences, grow together.
Benefits we have for you:
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Monthly Food Allowance: Enjoy a Sodexo card worth COP$100,000!
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Medical Appointment Service: We offer access to 1doc3, where you can schedule same-day appointments at no additional cost. You can choose from in-person or virtual visits in various specialties like nutrition, general health, and more.
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Tenure Bonus: When you celebrate your first anniversary with us, you’ll receive a one-time bonus of COP$500,000.
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Paid Days Off: After one year with the company, you'll be eligible for two additional paid days off, on top of the 15 days you accumulate each year.
Job Summary
We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.
Main Requirements
- At least 18 years old
- High School Diploma
- Be located in Cali or nearby
- Be able to work on-site at Carrera 4 Norte # 22-02, barrio piloto
- Colombian Citizenship or work permit
Skill Required
Communication Skills:
- Excellent written & verbal communication skills (English)
- Ability to communicate effectively & clearly.
- Communicates effectively positively and diplomatically.
Customer Service Skills:
- Customer Service Skills
- Ability to empathize with the customer.
- Ability to build and gain the customer's trust by listening & understanding, and where possible, exceeding their needs.
Technical Skills:
- Basic PC knowledge.
- Ability to multitask.
- Skilled in accurate data entry.
Primary Job Responsibilities
- Ability to use tools and resources to support customers.
- Successfully complete and approve training and quality requirements (learning measures, coaching tools, call simulations, etc.)
- Answer incoming phone calls from customer service lines.
- Provide a high level of professional and competent service assistance.
- Effectively communicates resolution to customer issues, summarize ideas and provide concise answers.
- Create a positive impression of the brand whenever interacting with customers.
- Ensure that all issues are processed correctly and in a timely manner.
- Complete commitments expectations set with the customer.
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