CallCenterNinjaAbout Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
About Accenture Strategy & Consulting Global Network
Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/in-en/careers
Global Network Song – Commerce & Sales Practice
The Customer Sales & Service functional team is aligned to the Global Network division of Accenture and works with clients across its marketing, sales, and services department. The team provides transformation services across three key offerings: Marketing Transformation, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.
The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.
We are looking for passionate and driven individuals who will help define business opportunities in the e-commerce / digital transformation area to optimize clients’ performance. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking, and commitment to quality.
Candidate Requirements
As a right candidate, you should have:
Bachelor’s degree / tertiary education and certification in related field or equivalent experience.
Understanding the Digital Commerce Channels, ecosystem, setup, operations, growth and optimizations.
5- 10 years of experience working on a CRM platform (Preferably Salesforce or Nice to Have exposure to SAP CRM/ Microsoft Dynamics 365)
Salesforce Certification is good to have
Have participated / delivered at least 3 CRM transformation program (in a Digital Commerce setup would be a plus)
Have experience working on CRM-related (for Commerce ideally) proposals and contributed to relevant business development work
Able to lead teams and support the growth of new offering and capability
Strong oral and written communication skills, including presentation skills
Has an inquisitive nature with a strong desire to learn
Experience in client and / or stakeholder management / supporting / interaction.
Functional Consulting or Business Analyst experience in Digital Commerce and have delivery of Commerce / Digital Transformation engagements would be a plus.
Certifications in other domains, would be a plus
Digital Commerce
Marketplace (Shopee / Lazada)
Platforms (Shopify / Magento / Hybris or SAP Commerce Cloud / Salesforce Commerce Cloud / etc)
Google Analytics / Tag Manager
Power BI / Google Data Studio / Any Data Visualization Tool
Any other related certifications.
Duties and Responsibilities:
Candidate should possess In-depth knowledge of business processes and CRM, Digital Commerce solution, platform & constraints to be a trusted advisor to our clients
Must bring industry best practices and their expertise mentioned aboved while working in partnership with the business in defining outcomes as well as to-be processes.
Ability to work along with multiple teams (business, development & testing) to bridge the gap between business problems and technical solutions.
Must be a self-starter and should be able to engage with the business taking the initiative to help identify what the business should be tracking and evaluating. Ability to think through problems and make actionable recommendations.
Must be flexible in working on different Digital Commerce or related roles and engagements depending on assignment.
Would be required to understand the business language and translate into user stories / requirements which can be understood by the technical team.
Must be creative, innovative, independent / team player as required and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques.
Strong oral and written communication skills, including presentation skills.
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.