Sales & Operations Manager

Essential Functions – Duties and Responsibilities

1. Transactional Sales Leadership (Supplies & Channel)

• Lead and manage the Transactional Sales organization supporting the Supplies and Channel businesses.

• Drive achievement of revenue, margin, sell-out, quota, and performance targets.

• Develop and execute sales strategies aligned with business objectives and market opportunities.

• Ensure effective pipeline generation, opportunity management, forecasting accuracy, and account coverage.

• Monitor sales performance through established KPIs and implement corrective actions when necessary.

• Coach, mentor, and develop sales managers and sales teams to maximize productivity and business results.

• Partner closely with Channel leadership and key stakeholders to support business growth initiatives.

• Drive continuous improvement of sales processes and performance management practices.

2. Operations Management & Business Governance

• Own operational delivery and governance of the Prague Hub.

• Ensure achievement of operational KPIs, service levels, quality standards, and business continuity requirements.

• Manage business forecasting, reporting, workforce planning, and operational performance reviews.

• Oversee client invoicing processes and ensure accuracy, compliance, and timely execution.

• Monitor program financial performance and support achievement of profitability and margin objectives.

• Drive operational excellence initiatives, process optimization, and continuous improvement programs.

• Develop and implement performance recovery plans when business targets are not achieved.

• Ensure adherence to corporate policies, compliance requirements, and client contractual obligations.

3. Client Relationship Management

• Act as the primary operational point of contact for the Prague Hub.

• Maintain strong relationships with Stakeholders across multiple functions and business units.

• Partner with the End User Sales Manager on End User business governance and client-related initiatives.

• Lead operational reviews, governance meetings, and business performance discussions with the client.

• Proactively identify business risks and opportunities and develop mitigation or growth strategies.

• Ensure high levels of customer satisfaction through effective service delivery and stakeholder engagement.

4. Leadership & People Development

• Lead, motivate, coach, and develop managers and individual contributors.

• Establish clear objectives and performance expectations for all team members.

• Drive employee engagement, retention, succession planning, and talent development activities.

• Support recruitment, onboarding, and career development initiatives.

• Foster a culture of accountability, collaboration, innovation, and customer focus.

5. Stakeholder Management

• Serve as the primary leadership representative for the Prague Hub towards Stakeholders.

• Collaborate closely with:

  • Global Operations Manager (GOM)

  • Site Director

  • Channel Director

  • End User Sales Manager

  • Sales Leadership

  • Finance, Operations, HR, WFM, and Enablement teams

• Build trusted relationships with client and internal stakeholders at all organizational levels.

• Represent the Prague Hub during strategic planning, governance discussions, business reviews, and transformation initiatives.

Key Performance Indicators

• Revenue achievement versus target

• Sell-out performance

• Quota attainment

• Forecast accuracy

• Pipeline generation and conversion

• Client satisfaction and stakeholder feedback

• Operational KPI achievement

• Quality and compliance scores

• Team engagement and retention

• Profitability and margin performance

• Business continuity and delivery performance

Qualifications

• 5+ years of experience in B2B sales, account management, business operations, or related commercial roles.

• 3+ years of people leadership experience within sales, operations, customer success, or client services environments.

• Proven experience managing sales teams and operational delivery simultaneously.

• Strong understanding of Channel, Supplies, and Transactional Sales business models.

• Experience with forecasting, pipeline management, business planning, and performance management.

• Demonstrated ability to manage senior client relationships and executive stakeholders.

• Strong analytical, problem-solving, and decision-making skills.

• Experience working in a technology, IT, managed services, or BPO environment is highly preferred.

Technical Skills

• CRM platforms and sales management tools

• Power BI and reporting solutions

• Microsoft Office Suite

• Forecasting and business planning tools

• Performance management and operational governance methodologies

Languages

• English C1/C2

• Czech C1/C2 is preferred

• Additional European languages are considered an advantage

Please note that this is a fixed term contract role.