CallCenterNinjaWe are seeking a Salesforce CRM Analytics & AI Specialist to join our team and help transform data into actionable intelligence. In this role, you will leverage Salesforce CRM Analytics (Tableau CRM), Einstein AI, and advanced data modeling techniques to deliver insights that drive smarter business decisions across sales, service, and marketing functions.
You will play a hands-on role in building analytics assets, predictive models, and AI-powered insights, while also acting as a strategic partner to business stakeholders by translating data and AI outputs into meaningful recommendations. This role works closely with Salesforce administrators, developers, data engineers, and business teams to ensure analytics solutions are scalable, trusted, and aligned with business goals.
Proficiency in Agentforce, Cloud 360, and D360, with the ability to leverage these platforms to optimize customer engagement, data integration, and end-to-end service management.
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As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to meet specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in discussions to share insights and contribute to the overall success of the projects you are involved in.
Roles & Responsibilities:
Professional & Technical Skills:
Additional Information:
Proficiency in Agentforce, Cloud 360, and D360, with the ability to leverage these platforms to optimize customer engagement, data integration, and end-to-end service management.
Minimum 2 year(s) of experience is required
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Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.