CallCenterNinjaSalesforce Data Cloud Consultant
Concentrix is seeking an experienced Salesforce Data Cloud Expert to join our team. This role will focus on designing, implementing, and optimizing Salesforce Data Cloud solutions—including Data Cloud One—to drive unified customer profiles, identity resolution, segmentation, and real-time personalization. The candidate will bring technical expertise and business acumen, working closely with IT and business teams to unlock the full value of our Salesforce ecosystem.
Lead design and implementation of Salesforce Data Cloud (and Data Cloud One) solutions, ensuring proper integration with Sales, Service, and Marketing Cloud.
Develop and manage data models, identity resolution rules, and segmentation frameworks.
Configure and optimize Data Streams, Calculated Insights, Segments, and Activation Targets.
Implement zero-copy/federation, sandbox strategies, and governance models for scale and compliance.
Partner with stakeholders (IT, marketing, service) to translate requirements into technical deliverables.
Drive real-time data ingestion, profile unification, and personalization use cases.
Provide guidance on data governance, optimized credit consumption, and other sustainability best practices
Troubleshoot and resolve Data Cloud issues, including data ingestion, identity resolution, and activation flows.
Stay updated on roadmap features, particularly Data Cloud One, Agentforce, and AI-driven capabilities, and advise on adoption strategies.
Train and mentor internal teams on best practices for Data Cloud usage.
Required Qualifications
5+ years Salesforce ecosystem experience, with at least 2–3 years focused on Salesforce Data Cloud.
Hands-on expertise with Data Cloud One, including staging schemas, multi-org/companion org harmonization, and governance.
Strong understanding of identity resolution, householding, data modeling, and segmentation.
Experience integrating Data Cloud with Sales Cloud, Service Cloud, Marketing Cloud Engagement, Marketing Cloud Personalization, and external data sources.
Proficiency in data ingestion (APIs, Mulesoft, connectors, web SDKs) and activation (paid media, personalization engines, CRM, service workflows).
Knowledge of credit consumption strategies, sandbox replication, and zero-copy/federation approaches.
Strong problem-solving skills, with the ability to translate business needs into scalable technical solutions.
Salesforce Data Cloud Consultant Certification strongly preferred.
Preferred Skills
Experience with Agentforce / AI Copilot integrations.
Familiarity with Adobe, LiveRamp, Sprinklr, or other Martech/Adtech platforms.
Strong understanding of data governance, privacy compliance (GDPR/CCPA), and security best practices.
Background in nonprofit or healthcare industries is a plus.
The base salary for this position is $92,250 - $171,321 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 04/22/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf
Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/
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