Senior Accelerated System Analyst

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Job Title: Accelerated System Analyst

Domain: Customer Management (CCO)

Sub-Domain: Accelerated

Experience Level: Senior (L3: 6–9 years)

Location: Kuala Lumpur

Job Summary:

We are seeking a Senior System Analyst with strong CRM expertise to support and enhance Customer Management solutions built on Microsoft Dynamics 365. The role involves bridging business and technical teams, validating vendor deliverables, and ensuring alignment across multiple systems including CRM, middleware, and core banking platforms.

Key Responsibilities:

• Gather and analyze business requirements for CRM solutions (Customer Service Requests, Leads, Customer 360)
• Review and validate Functional Specification Documents (FSD) and Technical Design Documents (TDD) provided by vendors
• Ensure alignment of system specifications across CRM, middleware, and core systems
• Act as a liaison between business users, vendors, and technical teams
• Perform impact analysis for system changes and enhancements
• Manage JIRA triage by prioritizing issues and assigning them to appropriate teams
• Support end-to-end solution design and ensure consistency across integrated systems
• Facilitate communication across multiple stakeholders and teams
• Ensure documentation quality and adherence to project standards

Required Skills:

• Strong experience with CRM systems, especially Microsoft Dynamics 365
• Proficiency in .NET and C#
• Experience with Microsoft SQL Server, SSIS, and SSRS
• Strong business analysis and requirements gathering skills
• Experience reviewing FSD and TDD documents
• Ability to manage stakeholder communication across multiple teams
• Strong understanding of system integration and multi-system environments
• Experience with JIRA for issue tracking and triage

Nice-to-Have Skills:

• Prior experience in Microsoft Dynamics (MSD) implementations
• Exposure to Customer Management or Customer 360 platforms
• Experience in banking or financial services domain
• Familiarity with Agile methodologies
• Strong problem-solving and analytical skill

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.