Senior Analyst Insights

Location: Onsite 5 days a week- Orlando, Florida area

The Senior Analyst plays a crucial role in providing strategic business analysis services to our partners. This position emphasizes understanding the context, strategy, and processes of our and our clients’ organizations. The Senior Analyst partners closely with business units to gain in-depth insights into customer needs, services, and the overall business roadmap. This role is one where resourcefulness, flexibility with data approaches and methodologies, tenacity, and collaboration across various organizational functions are critical requirements for success. One should be capable of processing/transforming raw information into manageable and digestible data or generating data by listening to calls, reading chat logs, etc., when needed. The Senior Analyst is also expected to proactively assess the program to identify projects that enhance operations and finances. They are expected to focus on driving results across multiple areas (e.g. apply process improvement principles to streamline workflows, create/apply solutions for identified revenue opportunities, etc.).

Responsibilities:

Strategic Insight:

• Work in partnership with internal and client units to gain a comprehensive understanding of their business strategies, processes, and services.
• Comprehend the broader business environment in which the company operates, including industry trends, competitive landscape, and internal dynamics.
• Identify opportunities that are crucial in overcoming business challenges based on impact and value.
• Leverage collected insights, business environment intelligence, and data measurement for solution feasibility.
• Primarily responsible for maintaining internal stakeholder relationships and data driven insights

Process Review and Improvement:

• Understand, map and review assigned business processes from end-to-end.
• Identify operational, financial, and technological risks, and provide quantified mitigation strategies.
• Foster a culture of continuous improvement, encouraging the identification and exploration of innovative solutions.
• Ability to strategically and efficiently conduct studies focused on operational improvements and performance lifts

Analytical Project Management/Participation:

• Scope and manage analytical projects, including timeline creation and documentation.
• Work together with operations and/or clients to understand business problems and processes.
• Conduct data analysis and present actionable and quantifiable recommendations.
• Implement and track the impact of recommendations to ensure value realization.
• Critical thinking to go beyond the data, leverage available technologies and analytic approaches, and efficiently conduct analyses

Communication and Relationship Management:

• Keep stakeholders informed through effective communication – manage clients’ previous and current needs, align tasks to appropriate departments, showcase project gains and victories, and advise of progress and potential showstoppers.
• Present analysis, findings, and other media to all levels of the organization including executives.

Data-Driven Decision Making:

• Utilize expertise in Information Systems to develop, set up, and manage coherent reports that contribute to the execution of action plans.
• Ensure data reliability and validity.
• Leverage data reporting to gain business insight and operationalize opportunities identified, with the possibility of employing statistical analysis for trend/insight validity.

Teamwork and Accountability:

• Ensuring client wins by initiating improvements and owning the business.
• Coordinate and contribute with team members and peers to implement solutions.
• Holds self accountable by following through on proposed initiatives, implementation, and outcomes.

Call-Related and Analysis Tasks:

• Listen to live and recorded calls to generate data and/or spot quantifiable improvement opportunities and glean business insights.
• Assess customer emotions and satisfaction levels through sentiment analysis.
• Identify hindrances to issue resolution and ensure process compliance is consistent on customer interactions.
• Package findings into a streamlined and visually impactful presentation including recommendations, findings, impact, and expected uplift

Qualifications:

• Required:

• Bachelor’s degree in related field from a four-year college or university with two to four years related experience.
• Strong analytical skills and ability to use descriptive statistics & predictive analytics methods to translate data into business insights.
• Ability to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional experts.
• Ability to adjust and adapt to constantly changing business needs & priorities.
• Verifiable skill in following through with project/solutions implementation. Adept at leading solutions implementation from identification of opportunity and determining business case/potential value and ROI to results/ROI follow-through.
• Excellent communication and collaboration skills, with particular focus on promoting analysis and proposing solutions.
• This position supports work performed under a U.S. government contract that requires employees in this role be U.S. citizens or U.S. lawful permanent residents. Employment will be contingent upon meeting this requirement.

The base hourly range for this position is $35.00- $45.00 Per hour- (pay rate will not be below applicable minimum wage)  plus incentives that align with individual and company performance. Actual compensation will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 4/13/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/

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