Senior Cloud Engineer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Senior Cloud Engineer role with TaskUs:

Think of yourself as someone who will provide technical SME for TaskUs' Cloud Computing Environment, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we're a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it's time to imagine what it's like being a Cloud Engineer .

Imagine yourself going to work with one thing on your mind: that you will provide operational and engineering support. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will also provide L2 and L3 escalation support for the NOC and Service Desk.

Key Responsibilities:

• Provide operational and engineering support.
• You will handle incident management, problem management, change management (implementation of changes), release management, and capacity management.
• In terms of L2/L3 Escalation Support, you will also provide project representation in your area of expertise and maintain a system documentation.

Required Qualifications:

• At least 5 to 6 years of hands on experience on Cloud based computing specifically AWS or Azure.
• With at least 9 to 10 years of total IT experience.
• AWS or Azure certification is a nice-to-have.
• Knowledgeable on DevOps tools such as the Cloudformation, Terraform, ARM/JSON templates YAML for ansible.
• With hands-on experience in the Ci/CD tools such as the Jenkins, Azure DevOps, ECS Fargate, Kubernetes Helm and Circle CI.
• Expertise on Linux, Windows, Active Directory/LDAP.
• Experience in managing active directory GPO, Linux and Windows patching etc.
• Knowledgeable on Azure AD.
• With experience Patching cloud solutions such as AWS SSM , ansible tower , SCCM etc.
• Willing to be on 24x7 global support and on-call schedule.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .