CallCenterNinjaRole: Sr Data Analyst
Location: Omaha, NE (Onsite – 5 days a week)
We are looking for a Senior Data Analyst to lead reporting and analytics efforts across operations. This role will focus on building scalable, accurate reporting, identifying insights from operational data, and enabling data-driven decisions across business and technology teams.
Key Responsibilities
Design and build end-to-end reporting solutions, including dashboards, recurring reports, and ad-hoc analysis aligned to business needs.
Partner with stakeholders across Operations, DQAS, OPCC, and Technology teams to define reporting requirements and KPIs.
Develop and maintain data models and pipelines to support reliable reporting.
Analyze large datasets to identify trends, anomalies, and opportunities for operational improvement.
Own data quality validation and ensure accuracy across reporting outputs.
Translate complex data into clear, actionable insights for leadership.
Drive standardization and automation of reporting processes to reduce manual effort.
Support incident analysis by providing data-backed root cause insights.
Collaborate with engineering teams on data sourcing, transformations, and performance optimization.
Required Skills
Strong SQL skills, including complex joins, performance tuning, and data validation.
Experience with data visualization tools such as Power BI, Tableau, or similar platforms.
Proficiency in data wrangling and analysis using Python or R.
Experience working with large datasets and data warehouse platforms such as Snowflake, Azure, Hadoop, or similar technologies.
Understanding of ETL/ELT pipelines and data modeling concepts.
Strong Excel skills for ad-hoc analysis and validation work.
Experience with data quality frameworks and validation techniques.
Preferred Skills
Experience with operational or real-time reporting environments.
Familiarity with railroad, logistics, or transportation data.
Exposure to the Azure data stack, including ADF, Synapse, and Databricks.
Understanding of event-driven systems and streaming data.
Soft Skills
Strong stakeholder communication and the ability to translate data into business impact.
Ability to work across business and technology teams without formal authority.
Highly analytical with a strong problem-solving mindset.
Self-driven and able to operate in ambiguous and fast-paced environments.
Qualifications
Bachelor’s degree in Data Science, Computer Science, Statistics, Engineering, or a related field.
7+ years of experience in data analytics or reporting roles.
Proven experience building enterprise-grade reporting solutions.
The base salary for this position is $ 92,250 to $125,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 06/14/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
#LI-Onsite
#Omaha
#Nebraska
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
· English
· Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE