CallCenterNinjaSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years.
Though we have a rich history, our sights are, and always have been, anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve those problems for our clients from end to end.
We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Not surprisingly, we work with many clients who, like us, care deeply about customer experience.
Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.
Process trial balance loads from source general ledger system and into the FCCS consolidations system.
2. Translate the consolidating financial statements from local currency and into USD leveraging the system capabilities.
3. Ensure that all manual and system's Eliminations have been processed and all IC and "Offset" accounts are at zero.
4. Process and Prepare LE and Consolidated CTA Proofs to validate whether or not the FS's translated correctly.
5. Provide support for local Statutory Filings
Quarters Only:
5. Reload Day 0 FX rates overwriting the Day -3 FX rates so that the consolidated BS can be re-translated.
6. Process Intangible Asset roll-forwards for CM, QTR, and YTD and validate that they are correct.
7. Process Goodwill roll-forwards for CM, QTR, and YTD and validate that they are correct.
8. Ad Hoc Reporting configuration in FCCS.
9. Reporting suite maintenance as required.
Directors in this role get to:
- Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
- Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance.
- Define Sutherland’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met.
- Improve the Company: Make recommendations to enhance processes and boost ease and efficiency.
- Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subjects and business needs into clear strategic business plans.
Our most successful candidates will have:
- Bachelor’s degree with CA or CMA
- Eight or more years of management experience; experience managing customer support.
- Ability to be creative and resourceful in finding effective solutions to problems and situations.
- Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements.
- Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills.
- Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player.
- Persistence in working through challenges and doing whatever it takes to get the job done.
- Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts.
- Ability to be strategic in developing solutions and process improvements.
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
Additional information
Behavioral Skills