#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
- Lead the administration, maintenance, and optimization of the company’s network infrastructure (LAN, WAN, WLAN, Firewalls, VPN, Load Balancers).
- Oversee daily operations, ensuring network availability, stability, and security across multiple sites.
- Proactively monitor and analyze network performance, identifying and resolving complex issues.
- Perform advanced troubleshooting and escalation support for incidents that cannot be resolved by junior administrators.
- Plan and execute network upgrades, configuration changes, and security enhancements in coordination with the IT Infrastructure and Security teams.
- Develop and enforce network policies, standards, and procedures to ensure compliance with IT governance and security frameworks (ISO 27001, SOC 2, etc.).
- Maintain accurate network documentation including topology diagrams, configuration baselines, and access control records.
- Mentor and provide technical guidance to junior network and IT staff.
- Work closely with vendors and service providers for advanced support and project delivery.
Who are we looking for?
- Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or related field.
- 5+ years of experience in network administration or a related IT infrastructure role, with at least 2 years in a senior or lead capacity.
- Strong expertise in networking technologies including TCP/IP, Routing , Switching, VLANs, VPN, Wireless, and QoS.
- Hands-on experience with enterprise-grade network devices such as Cisco, Fortinet, Palo Alto, FirePower, ForcePoint, or equivalent.
- Solid understanding of network security principles, firewall management, IDS/IPS, and access control.
- Proficiency with monitoring and diagnostic tools (e.g., SolarWinds, PRTG, Nagios, Wireshark).
- Certifications such as CCNA, CCNP, Fortinet NSE, Palo Alto PCNSE, or CompTIA Security+ are highly desirable.
- Strong leadership, problem-solving, and communication skills with the ability to work across teams and present to management.
- Experience in multi-site enterprise or data center environments is a plus.
Who is TDCX?
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit www.tdcx.com for more info.
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