Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
Sutherland is searching for Senior UI Developer with Coral Active experience to lead the creation of unified, event-driven agent workspaces. Your primary mission is to eliminate "toggle tax" by orchestrating complex frontend workflows that bridge the Coral Active workspace with third-party web apps and legacy tools. This position can be based anywhere in Mexico or Bulgaria!
Responsibilities
- Workspace Customization: Architect and build high-performance agent desktops using the Coral Active Reef Framework.
- Event-Driven UI: Implement cross-application communication using Coral’s Event-Driven Architecture (EDA) to ensure the UI reacts instantly to telephony and CRM events.
- Micro-Frontend Integration: Embed and synchronize diverse web applications (e.g., Salesforce, ServiceNow) into a single container using Coral’s orchestration layer.
- Widget Development: Design and deploy custom UI widgets that streamline complex data entry and retrieval tasks for high-volume contact center environments.
- UX Optimization: Use Coral Composer to map out and refine agent journeys, reducing clicks and cognitive load through intuitive interface design.
Qualifications:
Technical Skills & Qualifications
- Ideally, previous 5+ years experience with Coral Active’s SDK or similar enterprise-grade UI orchestration platforms.
- Advanced JavaScript: Expert-level ES6+ and asynchronous programming (Promises, Async/Await).
- Frontend Frameworks: Proven mastery of Vue.js, with the ability to manage state across micro-frontends.
- Inter-App Communication: Deep understanding of FDC3 standards, WebSockets, and PostMessage API for real-time desktop interoperability.
- Styling & Layout: Proficiency in CSS3 (Flexbox, Grid), SASS/LESS, and responsive design for multi-monitor setups.
- Performance Tuning: Experience profiling and optimizing browser-based interfaces to ensure sub-second response times under heavy load.
- Debugging: Advanced skills in browser developer tools and remote debugging for complex, multi-application environments.
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