Service Desk Lead

#LI-GM

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

THE WORK: Discover the opportunity to make impactful decisions and collaborate across multiple groups to enhance operational success. You will manage and engage with various teams, contributing to key decisions and providing effective solutions to challenges that arise within and beyond your immediate area. This role will embrace the expertise in Service Desk Management to foster a collaborative and solution-oriented environment. Join us in shaping a dynamic and supportive workplace where your contributions truly matter.

• Drive incident and outage management, ensuring timely investigation and restoration of services.
• Monitor systems and analyze trends to enhance performance and proactively prevent incidents.
• Track and facilitate the acceptance of changes within production environments to maintain stability.
• Operate information technology production services in alignment with established protocols and service level agreements.
• Collaborate with cross-functional groups to support continuous improvement initiatives.

HERE'S WHAT YOU WILL NEED:

• Expert proficiency in Service Desk Management.
• A minimum of 2 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
• Fluent in Mandarin and English, excellent communication skills.

BONUS POINTS IF YOU HAVE:

• Expert Customer Service Operations
• Expert Service Desk Remote Technology Support
• Expert Workstation Support
• Advanced Problem Solving
• Intermediate Communication Skills