CallCenterNinjaFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Job Summary
The Soft Facility Specialist is responsible for overseeing and coordinating the site’s support services to ensure smooth and efficient day-to-day operations. The role focuses on managing soft facility functions, including cafeteria coordination, transportation arrangements, maintenance follow-ups, and vendor management, while ensuring a comfortable and well-organized workplace environment.
Key Responsibilities:
• Oversee and coordinate all soft facility operations to ensure smooth daily site functionality.
• Manage facility maintenance follow-ups, including reporting and resolving issues related to equipment, and workplace infrastructure.
• Coordinate with vendors and service providers to ensure timely and high-quality service delivery.
• Supervise cafeteria operations, ensuring service quality and addressing any operational concerns.
• Manage and coordinate transportation logistics for employees when required.
• Support the organization of logistics arrangements such as hotel bookings, restaurant coordination, and other operational needs. when required
• Monitor facility supplies and ensure proper inventory and availability of operational resources.
• Ensure compliance with company policies, local regulations, and health & safety standards.
• Maintain site readiness for operational needs and support continuous improvements of workplace facilities.
• Track and monitor facility performance and service quality, escalating issues when needed.
Requirements:
• 2–3 years of experience in Facilities Management, Administration, or a related field.
• Strong organizational and coordination skills with attention to detail.
• Ability to manage multiple tasks and vendors simultaneously.
• Good communication and problem-solving skills.
• A proactive mindset with the ability to respond effectively to operational needs.
• Flexibility to work on-site and support different operational requirements.