Specialist, Account Manager

You Have

• 4+ years working in sales or account management
• Experience in high-volume calling
• Previous experience with sales and customer experience
• Enthusiasm for new technology
• MS Office experience (Word, PowerPoint, Outlook)
• Experience working with Salesforce.com or similar Client Relationship Management tool
• Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences
• Experience providing and implementing solutions when needed

You Will

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager