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Specialist, Account Manager - Bilingual at Concentrix | CallCenterNinja.com
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Customer Service
On-site
Specialist, Account Manager - Bilingual
Concentrix
CRI, Costa Rica
5/15/2026
Role Description
Ensure that client's customers are satisfied with our client's services and resolve escalated issues
Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
Evaluate our client's customer needs and propose potential solutions
Be a single contact for our client's customer
Use data to fix customer concerns/roadblocks prohibiting satisfaction
Manage external competitive pressures and handle objections
Work with multiple partners, building relationships with decision-makers at all levels
Manage sales territory and achieving monthly quotas
Negotiate in tough situations
Identify risk and barriers to success; develop contingency plans
Identify opportunities for additional product or service sales
Use data to help influence buying/renewal process
Work with a team and report directly to a Sales Manager
Ready to leap?
Apply directly on Concentrix’s site to kickstart your journey.
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