CallCenterNinjaYou are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
Sutherland is seeking a reliable and attentive person to join us as a Facilities & Property Management Sr. Associate. We are a group of supportive and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Key Responsibilities
Facilities Operations & Maintenance
Manage day-to-day facilities operations including leasehold improvements, equipment upkeep, and site maintenance
Ensure functionality and readiness of all office equipment and physical workspace
Conduct regular facility inspections and implement preventive and corrective maintenance programs
Supervise contractors for general repairs, pest control, and scheduled maintenance activities
Oversee workspace readiness including seat assignments, relocations, and partition installations in coordination with Capacity Planning
Monitor utilities consumption (electricity and water) and maintain accurate tracking reports
Ensure Asset Maintenance Contracts (AMC) are updated and all equipment (UPS, AC units, gensets) are regularly serviced
Maintain organized documentation of service reports, contracts, and compliance records
Support implementation of health and safety standards across the site
Ticketing & Service Management
Manage and resolve facility-related requests via ticketing systems within agreed SLAs
Monitor ticket queues to avoid backlog and aging issues
Provide timely updates and coordinate approvals with stakeholders
Project & Site Management
Support project teams in site build-outs, renovations, and rehabilitation activities
Coordinate project schedules and maintenance work with internal departments to minimize disruption
Participate in weekly seat planning and operational meetings
Stakeholder & Vendor Management
Respond to internal requests for office setup (meetings, training, onboarding sessions)
Collaborate with Capacity Planning for workspace and equipment requirements
Coordinate with building administration on facility concerns and maintenance issues
Liaise with vendors, lessors, and government agencies (e.g., PEZA, local authorities) to ensure compliance
Training & Development
Participate in continuous learning and development programs to enhance technical and operational competencies
Bachelor’s Degree in Electrical or Mechanical Engineering
Required: Licensed Electrical or Mechanical Enginee
Willingness to work extended hours or flexible schedules, as needed
Must be willing to report on-site at Sutherland Davao, located in Luisa Square IT Building, Villamor St., corner Emilio Jacinto Extension, Davao City, 8000 Davao del Sur
Knowledgeable in civil and structural building construction, including interior and exterior works
Proficient in designing and computing Electrical and Mechanical plansHands-on knowledge in the operation and maintenance of generator sets, UPS systems, and other critical facility equipment
Capable of evaluating vendor preventive maintenance reports and recommending appropriate action plans
Basic project management skills with experience supporting site build-outs, renovations, and maintenance projects
Familiarity with facilities operations, including utilities monitoring, equipment maintenance, and workplace management
Strong analytical skills with the ability to interpret data, identify trends, and recommend improvements
Excellent attention to detail with strong organizational and documentation skills
Effective verbal and written communication skills; able to communicate in a clear, professional, and constructive manner
Demonstrates professionalism, confidentiality, and high ethical standards at all times
Strong customer service orientation with the ability to build relationships with internal and external stakeholders
Proactive team player with the ability to develop trust and collaborate effectively across teams
Highly adaptable and able to quickly adjust to changing priorities and work environments
Strong work ethic, integrity, flexibility, and leadership or coaching capabilities
All your information will be kept confidential according to EEO guidelines.