Sr. Specialist (Remote)

A NEW CAREER POWERED BY YOU 

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Sr. Specialist position at Concentrix is just the right place for you! 

As a remote Sr. Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. 

CAREER GROWTH AND PERSONAL DEVELOPMENT 

 
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

WHAT YOU WILL DO IN THIS ROLE   

As a Sr. Specialist working from home, you will:      

• Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements            
• Collaborate with peers to propose creative learning solutions when developing training materials for different audiences            
• Identify and provide improvement recommendations to lesson specifications, including, but not limited to, suggesting alternative delivery methods/approaches             
• Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for classroom delivery strategies            
• Mentor peers by conducting peer reviews for other Instructional Designers            
• Lead learning initiative projects while driving consistency within the core team members            
• Create onboarding material, a development SharePoint site for content creation, and other supporting documentation for projects            
• Lead or collaborate with business stakeholders for analysis and build a redesign curriculum map as needed (for example, changing the overall flow based on top call drivers to improve efficiency or reduce training time)            
• Lead Trainer the Trainer teach backs (course demo); synthesize, clarify and follow-up on feedback            
• Oversee implementation, organize and consolidate feedback from multiple sources, conduct performance analysis to validate effectiveness of training material post-development, and update the material accordingly            
• Request/access, read and interpret reports to perform analysis, including trending performance gaps and recommending a learning solution            
• Actively research and stay current on industry trends to recommend innovative techniques to improve the current standards            
• Provide additional support or act as a backup to the Instructional Design Manager when he/she are out of the office, including, but not limited to:
• Oversee, coordinate, prioritize, assign, and monitor work assignments among team members within targeted effort hours and timelines
• Lead problem resolution and escalations, and guide team members to use critical and creative thinking to identify and apply sound business solutions to achieve customer satisfaction"            

YOUR QUALIFICATIONS 

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sr Specialist (Remote) role include: 

• Bachelor's Degree in related field from a four-year college or university with 3 - 5 Years of Experience preferred            
• Sense of professionalism and ability to develop relationships.            
• Strong attention to detail.            
• Self-starter, sense of urgency, and works well under pressure, ability to take initiative            
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.            
• Proficient in  Microsoft Office.            
• Strong communication skills, both written and verbal.                      
• Proficient in content development tools (ex: Adobe Captivate, Articulate 360 and Vyond)            
• Proficient in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity)            
• Effective presentation skills, including creative training techniques and adult/accelerated learning techniques        
• Must reside in the United States and have a valid U.S. address for residence    

WHAT’S IN IT FOR YOU 
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: 

• The base salary range for this position is $58,400.00- $65,700.00 annually (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.  

• DailyPay enrollment option to access pay "early," when you want it 

• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more 

• Health and wellness programs with trained partners to help promote a healthy you 

• Mentorship programs that support your rewarding career journey  

• Work-from-home convenience with company-supplied technologies 

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support 

• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more 

• A range of other perks and benefits 

REIMAGINE THE BEST VERSION OF YOU!   
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” 

JOB AVAILABILITY 

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.  The deadline to apply for this position is: 5/30/2026. 

ACKNOWLEDGEMENTS: 

Physical and Mental Requirements 
  
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. 

Equal Employment Opportunity 
 

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. 

For more information regarding your EEO rights as an applicant, please visit the following websites:  

• English 

• Spanish 

Accommodation 
 

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. 

Artificial Intelligence 
 

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.  

Work Authorization  

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.   

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.