Supply Chain Operations Trainer

Summary:

As a Trainer, you will enable new and existing team members to achieve job readiness and operational excellence within a fast-paced supply chain environment. You will bridge process knowledge, system proficiency, and performance standards through structured training, on-floor coaching, and data-driven learning interventions. You will work closely with Operations, Process, and Quality teams to ensure employees are equipped to perform effectively across order management, logistics coordination, tools, and SOP adherence.

Responsibilities:

• Facilitate new hire training programs aligned to operational processes, systems, and SOPs

• Conduct on-floor coaching to close knowledge and performance gaps

• Deliver training on process workflows, tools, policies, and operational controls

• Translate complex operational procedures into practical, easy-to-understand learning content

• Partner with Operations and Quality teams to identify performance gaps and conduct RCA

• Develop targeted retraining plans based on performance data and error trends

• Manage end-to-end training lifecycle for batches (5–25 headcount)

• Track, measure, and report training effectiveness and readiness metrics

• Lead training projects to improve training structure, content, and delivery methods

• Ensure training materials remain current with process and system updates

• Participate in process calibration sessions with stakeholders

• Support continuous improvement initiatives related to process adherence and quality

Skills & Capabilities:

Functional Expertise

• Strong understanding of supply chain, order management, logistics, procurement operations, or shared services operations

• Ability to understand operational workflows and convert them into structured training

• Experience working with SOP-driven, system-intensive environments

Training & Facilitation

• Proven experience designing and delivering process or system training

• Strong facilitation, presentation, and engagement skills (virtual and classroom)

• Knowledge of adult learning principles and instructional techniques

Data & Performance Orientation

• Ability to analyze performance data, identify trends, and create targeted learning interventions

• Experience conducting RCA and translating findings into training actions

• Strong reporting and tracking skills using Excel / reporting tools

Collaboration & Stakeholder Management

• Work closely with Operations, Process, and Quality teams

• Ability to influence and coach employees across different learning styles

• Strong communication and interpersonal skills

Tools & Technology

• Comfortable with training platforms, e-learning tools, and MS Office / Google Suite

• Experience training on ERP / ticketing / order management systems is a strong advantage

#LI-GM

Qualifications:

• 5+ years of experience in training delivery, process enablement, or operations training

• Experience in supply chain or operations environment is highly preferred

• Experience in system/process training is a strong advantage

• Candidates from relevant background such as Supply Chain/Order Management/Logistics Operations, Shared Services Operations, Process Trainer in BPO/SS are encouraged to apply are encouraged to apply.