CallCenterNinjaResponsibilities:
Develop clear and detailed processes that reflect the current and targeted business model.
Create and support specific overall business processes and sub-processes, including development of templates.
Monitor the document flow and work-related procedures.
Audit quality and results.
Perform data and application maintenance updates.
Communicate with internal and external customers. Acts as a first POC for customer escalations.
Identify, escalate data and program specific issues to appropriate level of management.
Proactively and on-going basis identifies internal and external best practices that will enable improvement of the standard end-to-end process.
Qualifications:
Min 2 years of experience in Supply Chain Operations, Order Management, Logistics, or Process Governance roles.
Strong proficiency in Mandarin and/or Cantonese.
Very good verbal, written and interpersonal communication skills.
Experience in relationship management with customers/vendors.
Good analytical and problem-solving skills.
Ability to create standard documentation.
Attention to details.
Proficiency in working with MS Word, Excel, PowerPoint and Visio.
Education/Certification requirement:
Bachelor’s degree.
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