CallCenterNinjaLead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date
Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities
Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction
Act as a point of escalation for the client and respond in a timely manner to any issues
Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client
Work closely with client contact on reporting and forecasting
Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)
Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team
Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
Ensure high level of professionalism during all interactions with team and client
Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
Lead team to effectively influence buying/renewal process to achieve greater client satisfaction
Minimum 3 years of proven work experience in a sales leadership role (or similar)
Consistent track record of success with a passion for exceptional customer experience and driving team results
Must be well-versed in High Performance Selling methodologies
Results-driven, analytically proficient, strategically minded with an operational outlook
Excellent people management, leadership, and coaching skills
Strong record of developing and retaining high potential employees
Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment
Ability to maximize revenue through best practices
Strong knowledge of Microsoft Office programs
Demonstrated ability to prioritize and multi-task in a time-sensitive environment
Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
Strong written and verbal communication skills in both English B2-C1 and Spanish B2-C1
Willingness to work on site from our office in Athens
[INTERNAL ONY]
Requirements:
6 months in company with proven previous experience in targeted role OR 9 month in company
KPI Performance above Teams Average in the last 6 months
No absenteeism in the last 6 months
No disciplinary actions for the last 6 months