CallCenterNinjaAre you passionate about delivering exceptional customer service and managing a high-performing team? We are seeking a Team Manager for our Customer Service Department at a prestigious luxury car company.
If you are a native German speaker with advanced English skills and background in sales, customer service or technical support, not to hesitate to become part of our great team and sign up now!
Your Main Responsibilities:
· Monitor agent calls to ensure the achievement of KPIs, redirecting agents to maximize their performance.
· Analyze data and/or campaign results to provide feedback on progress and ensure agents meet KPIs.
· Address agents' questions and issues: Help with customer calls, resolve IT incidents through the STC (for those working remotely), and manage queries on the platform.
· Prepare and track agent reports: iCoach, monthly and weekly follow-ups, SKEPS, etc.
· Resolve customer requests and issues.
· Ensure effective information transmission between agent and client.
· Facilitate good internal communication.
· Team Management: Create group cohesion, motivate the team, and ensure their well-being within the company.
· Onboarding and welcoming new agents.
What do we offer?
- A permanent contract with career opportunities!
- A salary of €23,000 gross per year.
- A full-time shift (39h/week) from Monday to Friday in rotating hours between 8 am to 8 pm.
- Training within a contract during three weeks from 9 a.m. to 6 p.m.
- On-site work at our offices in Puerta de Toledo/Pirámides - Paseo Imperial, 14.
· Potential transition to a hybrid work model after the learning curve (6 months).
- An excellent work environment within an international and dynamic team.
- Additional benefits: Bring a Friend Program, Language Learning, Vibrant Employee Experience, Exclusive Discounts and Career Growth and more.
Requisitions:
- Native or bilingual level of German is mandatory.
- Advanced level of English (minimum B2-C1).
- Residence in Madrid or surrounding area or willing to relocate.
START DATE: April 20th.
If you meet these qualifications and are ready to join a dynamic and prestigious environment, we encourage you to apply. We look forward to welcoming you to our team!
We are committed to you, we support your training, your family reconciliation, your studies or other professional activity, you set the limits!
That's why we offer you the most innovative training plan so that you can continue to develop your skills and knowledge with the sole purpose of never stopping growing,
Move Well, we offer our employees workout routines and practical advice on how to incorporate exercise into their daily lives,
Eat Well, we share articles, ideas, recipes and nutritional support guides,
Live Well, we support our employees to live better, with tools for work-life balance, stress reduction, mindfulness and mental health;
Do Well, our teams combine charitable wellness activities with actions to make a difference in the world we live and work in.
Create your best moments. Join the #FoundeverLife
The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero-tolerance policy toward any form of harassment or discrimination. We promote blind CV.