Team Leader (Sales) at Concentrix

Lead team meetings to review performance metrics and set priorities to ensure alignment and focus on goals
Monitor team performance and analyze sales data on a regular basis to identify trends and areas for improvement
Coach team members through scenarios and real-time feedback to enhance selling techniques and customer engagement
Resolve escalated customer issues promptly to maintain client satisfaction and uphold company standards
Collaborate with stakeholders and product teams to stay updated on offerings and to align sales strategies with business objectives
Develop and implement training programs for new team members to ensure they are equipped with the necessary skills and knowledge
Conduct quarterly performance evaluations for team members to provide constructive feedback and set development goals
Maintain accurate records of team activities and report on progress to upper management regularly to ensure transparency and accountability

Team Leader (Sales)