Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
Role Overview
We are seeking a highly driven and experienced Team Manager for Email Security & Abuse to lead a specialized team responsible for safeguarding our email ecosystem against threats, abuse, and malicious activities. This role combines technical expertise, operational leadership, and strategic oversight to ensure a safe, secure, and trusted communication environment for users worldwide.
You will oversee investigations into abuse patterns, drive incident response, and partner cross-functionally to continuously improve detection, prevention, and enforcement mechanisms. The ideal candidate is both a people leader and hands-on problem solver, with strong experience in security analytics tools such as Splunk or equivalent platforms.
Key Responsibilities
Leadership & Team Management
- Lead, coach, and develop a team of analysts focused on detecting and mitigating email-based threats and abuse.
- Foster a high-performance culture centered on accountability, continuous improvement, and collaboration.
- Set clear performance expectations and provide ongoing feedback, mentoring, and career development support.
Email Security & Abuse Operations
- Oversee daily operations related to phishing, spam, malware distribution, account compromise, and platform misuse.
- Drive timely investigation and resolution of escalations and security incidents.
- Ensure adherence to SLAs, quality standards, and operational KPIs.
Threat Detection & Analytics
- Utilize tools such as Splunk (or similar SIEM/log analytics platforms) to monitor, detect, and analyze suspicious activity.
- Collaborate on the creation and optimization of detection rules, dashboards, and alerting frameworks.
- Identify emerging threat trends and proactively implement mitigation strategies.
Cross-Functional Collaboration
- Partner with engineering, product, policy, and legal teams to enhance abuse prevention controls and enforcement frameworks.
- Provide actionable insights and recommendations to improve product resilience against abuse vectors.
Process Improvement & Strategy
- Continuously evaluate and improve workflows, tooling, and investigation methodologies.
- Drive automation initiatives to increase efficiency and reduce manual workload.
- Contribute to long-term strategy for email trust, safety, and abuse prevention.
Qualifications:
Required
- 3+ years of experience in email security, trust & safety, cybersecurity, or abuse operations.
- 1+ years of people management or team leadership experience.
- Hands-on experience with Splunk or similar platforms (e.g., ELK, Sentinel, QRadar).
- Strong understanding of email protocols, threat vectors, and abuse patterns (e.g., phishing, spoofing, spam campaigns).
- Experience handling incident response and escalation management in a fast-paced environment.
- Strong analytical and problem-solving skills with the ability to interpret large datasets and extract insights.
- Excellent communication and stakeholder management skills.
Preferred
- Experience in large-scale consumer or enterprise environments.
- Familiarity with scripting or query languages (e.g., SPL, SQL, Python).
- Knowledge of threat intelligence frameworks and security best practices.
- Certifications such as CISSP, CISM, CEH, or equivalent.
What You’ll Bring
- A passion for protecting users and maintaining trust in digital communication.
- A proactive, data-driven mindset with the ability to anticipate and mitigate threats.
- Strong leadership presence with a focus on team growth and operational excellence.
- Adaptability and resilience in a dynamic, high-impact environment.
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