Tech Support Advisor – Antivirus Specialist with German and English - Remote position

Company Description:

Elevate Your Career at Sutherland, Bulgaria!

Are you ready to dive into the exciting world of technology and customer service? Sutherland Bulgaria is actively seeking enthusiastic Tech Support Advisors specializing in antivirus software. If you have a passion for providing top-notch technical support and want to collaborate with global leaders in IT security, this is your opportunity! 

Job Description:

Job Description
Antivirus Support Specialist: Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions. 

Problem Solver: Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience. 

Technical Expert: Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs, ensuring maximum security and functionality.

Qualifications:

Qualifications

• Excellent verbal & written skills in German (B2H/C1 Level) and good verbal & written skills in English (B2 Level). 
• Previous experience in Customer Service is an advantage. 
• Intermediate technical PC knowledge and ability to multitask. 
• Communication skills and ability to maintain a good relationship with customers, assisting them in finding the best solution. 
• Positive attitude and great interpersonal skills, with a “can do” attitude. 
• Ability to present complex information in a simple and understandable way. 

Additional Information:

Additional Information

• Fixed working hours from 10:00 to 19:00, Monday to Friday, with no weekend shifts. 
• Flexible work-from-home options. 
• World-class online initial training to get you started. 
• Stable job with a long-term contract. 
• Comprehensive health and life insurance. 
• 21 days of paid annual leave.
• Food vouchers. 
• Defined career paths with a focus on technical growth.