CallCenterNinjaAt Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
• Document and validate customers’ requirements and map to NextGen functionality.
• Creating a system blueprint and dataflow diagram for each project
• Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution for production
• Attend internal project meetings and provide status on progress of activities and deliverables.
• Ensure infrastructure meets technical specifications and best practices
• Be a "go-to" resource for specific functional areas for both internal and external users
• SQL scripting to meet customer needs
• Document solutions and contribute to a solutions repository
• Document best practices and share with the Practice
• Contribute to internal knowledge share; review posted feedback on a continuous basis, and respond to questions
• Participate in Continuing Education sessions
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release.
Experience:
Required:
• 8+ years of experience in healthcare IT in a technical role -- preferably SQL DBA (8+ years exp)
• Experience with software in a SaaS / Cloud computing environment.
Bachelor's Degree Or any combination of education and experience would provide the required qualifications for the position.
Knowledge, Skills, & Abilities:
• Ability to read and understand a technical specification from a vendor.
• Ability to analyze vendor feedback and determine root causes and next steps.
• Industry certification in networking, SQL, AWS/Azure, etc.
• Experience with software in a SaaS / Cloud computing environment.
• Customer relationship acumen.
• Ability to engage with multiple projects & customers at the same time and manage priorities.
• Excellent organization, communication, and collaboration skills.
• Ability to lead and facilitate customer workshops and sessions.
• Superior technology and troubleshooting skills.
• Ability and willingness to travel to customer sites as needed.