Technical Support (English-speaker) AI and Cloud Solutions-Social Media

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Technical Support Specialist in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Technical Support Specialist, you will:

• Provide first-line technical support for customers using AI and cloud-based solutions.
• Respond to customer queries and service requests in a timely and professional manner.
• Resolve standard technical issues by following defined procedures and support documentation.
• Escalate complex or unresolved issues through the appropriate internal channels.
• Maintain high service quality and operational efficiency across all customer interactions.
• Support customers across international markets and multiple time zones.
• Work collaboratively with internal teams to ensure effective issue resolution.
• Follow compliance, process, and quality requirements applicable to the role.
• Contribute to a consistent customer experience in a fast-paced technical support environment.
• Support shift-based operations, including weekends and public holidays, as required.

Your qualifications

Concentrix is a great match if you:

• Are fluent, verbal and written in English (C1)
• Have a minimum 2 years of customer service or technical support experience.
• Have a clear logical thinking and problem-solving ability.
• Have strong sense of responsibility and accountability.
• Have the ability to follow defined procedures and resolve standard support issues.
• Are willing to work in a shift-based environment, including weekends and public holidays.
• Have the availability to work on-site.

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.