Training Lead

About Foundever :

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Job Summary :

The Training Lead will be responsible in implementing initiatives and influencing the learning strategies of the organization, in delivering and facilitating training programs that enhance the skills and knowledge of our employees. This role requires a proactive individual with excellent communication skills and a passion for facilitating training programs.

Duties and Responsibilities :

• Lead and oversee the development and implementation of training strategies and programs across the organization. 

• Conduct advanced needs assessments and analyze training effectiveness metrics to drive continuous improvement. 

• Mentor and guide junior Learning Specialists, providing support in program delivery and instructional design. 

• Collaborate with leadership to align training initiatives with organizational goals. 

• Design complex training solutions, including blended learning and e-learning modules. 

• Facilitate high-level workshops and leadership training sessions. 

• Stay updated on industry trends and best practices in learning and development. 

• Perform other duties as assigned to meet departmental objectives.

Experience:

• At least 3 years of experience in training or development roles is required. Prior experience in other roles within the BPO industry.
• Proven management experience.

Skills Required:

• Should possess an in-depth understanding of the BPO industry and its key stakeholders.
• Excellent verbal and written communication in English (B2-C1)
• Must have superior presentation skills for both group and individual settings.
• Should be proficient in creating instructional materials.
• Exceptional interpersonal and communication skills are required.
• Strong leadership skills are necessary, including the ability to effectively manage groups of leaders.
• Should possess superior problem-solving skills and demonstrate creativity in resolution.
• Ability to adapt to changes in the work environment, including organizational and cultural shifts, is a must.
• Must demonstrate strong teamwork skills.
• Proficiency in MS Office software packages (Word, Excel, PowerPoint) is required.