Company Description:
About Sutherland Global Services:
Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.
In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes.
Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment.
Job Description:
Job Description:
- Will be primary interface for our Business-to-Business customers.
- Responsible for timely and accurate support to our customers with a strong focus on high standard for the role.
- Contribute to a team environment while adhering to service level agreements for Verification task.
- Demonstrates end-to-end ownership of every task coupled with critical thinking and precision decision making.
- Demonstrates effective, clear, and professional written communication.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
Qualifications:
Requirements:
- High School Diploma or Equivalent and above (Freshers to experienced candidates)
- C1 (non-Voice) as per Common European Framework (CEFR) – Mandarin
- Typing skills of 30 words per minute with an accuracy of 93%
- Basic user level familiarity of Operating System (Windows)
- Knowledge and ability to navigate different web browsers
- Performing all end-user services on the email system
- Comprehension – Ability to clearly understand the problem statement
- Composition – Ability to compose grammatically precise, concise and apt sentences
- Written skills – Ability to communicate correctly and clearly
- Willing to work 100% from Office, onsite in Bangsar South, Kuala Lumpur. *There is no hybrid mode possible for the position.
- Only for Local Malaysia.
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