Reporting/Business Analyst
Responsibilities to include but not be limited to the following
- Conduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process
- Produce and deliver tracking and reporting for key KPI/SLA’s in the business
- Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.)
- Perform ad-hoc data analysis to support the business initiatives
- Create and maintain efficient and secure systems for recording data and producing relevant documentation
- Maintain the daily relationship with the business intelligence supplier
- Seek opportunities to drive innovation and process improvement within the reporting spectrum
Recommended Qualifications
- 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales
- Strong technical and numerical skills with advanced Excel skills
- Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
- Detail-oriented and passion for problem-solving
- Ability to work on own initiative or as part of a team
- Knowledge of data tools
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