How to Ask Relevant Questions from Your Customers

Knowing how to ask relevant questions will certainly make your calls a lot easier. In every call, there’s a need to ask questions. Customers understand that, but when they feel that you are asking irrelevant and unnecessary questions, they will start to doubt your ability to help them with their ...

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Basic Call Handling Tips | Customer Service (With Sample Call Flow)

“Working in a call center is sooo easy, you just have to speak English.” UHM NOPE! Definitely not. If it’s that easy to work in the call center, then call centers will probably not have to hire every single day anymore because people will likely stay longer. But they have to HIRE.. Because the truth ...

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